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Call or Contact Centre Worker

Call or Contact Centre Workers respond to telephone, Internet and email inquiries and complaints about an organisation's goods and services, and promote the goods and services.

Experience, skills & training

Education required

Certificate II or III

Years of experience required

N/A

Soft skills required

Adaptability/Flexibility
Dependability
Stress Tolerance

Job Facts

Level of Job

N/A

Salary Range

$$ ($1,000 to $1,150 per week)

Day to day tasks

answering incoming calls, emails, or messages to help customers with their inquiries
updating databases with customer service details
issuing invoices and receiving electronic payments for goods and services